Privacy Policy
Effective Date: 14.06.2024
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Introduction
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Welcome to "The Mother Hot Sauce," where our passion for creating unparalleled hot pepper sauces is matched only by our commitment to your privacy and data protection. This Privacy Policy is a testament to our dedication to safeguarding the personal information of our esteemed customers, partners, and all who interact with our brand across the globe.
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From the vibrant heart of the Caribbean, through the historic landscapes of the Kingdom of Fife in Scotland, to kitchens around the world, we recognise the importance of trust. This includes trust in the quality of our products, our commitment to sustainability and social responsibility, and, fundamentally, trust in how we handle and protect your personal data.
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Our Privacy Policy is meticulously crafted to outline the measures we have in place for the collection, use, disclosure, and protection of your information. Whether you're navigating our website, indulging in our services, or savouring our products, we want you to feel secure in the knowledge that your privacy is of paramount importance to us.
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This policy is rigorously structured to ensure full compliance with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and various other international data protection laws that govern the territories within which we operate. Through this policy, we aim to be transparent about the nature of the data we collect, the purpose behind its collection, and how we protect your data at every interaction you have with "The Mother Hot Sauce."
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Our global presence necessitates a deep understanding of and adherence to diverse data protection regulations, reflecting our respect for the privacy standards expected by our customers worldwide. From GDPR’s comprehensive privacy protections within the EU and EEA to the specific requirements of the UK Data Protection Act 2018, and extending to relevant international data protection laws, we are committed to aligning our practices with the highest standards of data privacy and security.
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In crafting this policy, we have drawn inspiration from our own story—rooted in a vibrant narrative of heritage, dreams, and the celebration of cultures—recognising that just as our sauces bring diverse flavours together, so too must our approach to privacy unite the best practices from around the world.
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It is crucial for entities like "The Mother Hot Sauce" to meticulously follow these legal frameworks to ensure the privacy and security of their stakeholders' data. This alignment with the General Data Protection Regulation (GDPR), the UK Data Protection Act 2018, and other pertinent international data protection standards is imperative.
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Scope of the Privacy Policy
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This Privacy Policy is meticulously designed to meet the legal obligations set forth by the GDPR, the UK Data Protection Act 2018, and other relevant international data protection laws. It applies universally to all personal information collected from users of our services, website visitors, and individuals who interact with "The Mother Hot Sauce," either directly or indirectly. This includes data acquired through various channels, such as our website, email communications, and any associated social media platforms.
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Who is Covered
This policy is applicable to all persons engaging with the brand in any capacity. Whether you are a consumer utilising our services, an individual navigating through our website, or an entity interacting with us via social media or direct communication, you fall under the protective umbrella of this Privacy Policy.
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Data Collection
Our interactions across various platforms enable us to collect a diverse range of personal information. This encompasses:
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Personal details provided by you for service registration, including but not limited to your name, email address, physical address, and contact number.
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Data regarding your activities on our website, which may include traffic data, location data, and other communication data, whether required for our billing purposes or otherwise.
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Information derived from engagements on social media platforms, encompassing but not limited to comments, messages, likes, and shares.
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Responses and feedback provided by you in relation to surveys, promotions, or competitions conducted by us as part of our ongoing effort to enhance our services and tailor them to your preferences.
Coverage
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This policy provides an exhaustive overview of how personal information is handled across all digital interactions associated with "The Mother Hot Sauce." Whether your engagement with our brand is through website exploration, email subscriptions, social media interactions, or any other form of digital communication, this policy governs the collection, usage, and safeguarding of your personal data.
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The essence of this policy is not merely legal compliance but the establishment of a transparent, trustworthy relationship with all individuals interacting with our brand. By explicitly defining the scope of this policy, we aim to reassure you of our unwavering commitment to protecting your personal data with the utmost care, respect, and in accordance with the highest standards of privacy and data protection laws.
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In conclusion, this document serves as a binding promise from "The Mother Hot Sauce" to all its stakeholders. We pledge to manage your personal information with the highest degree of integrity and in strict adherence to the legal frameworks designed to protect your privacy.
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Information Collection
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1. Personal Identification Information:
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Name, email address, telephone number, postal address
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Demographic information such as postcode, preferences, and interests
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Other information relevant to customer surveys and/or offers
2. Usage Data:
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Information on how the Service is accessed and used, including details like IP address, browser type, browser version, our service pages visited, time and date of visit, time spent on those pages, and other diagnostic data.
3. Tracking & Cookies Data:
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We use cookies to track activity on our Service and store certain information. Detailed information on our use of cookies is provided in our Cookie Policy.
Use of Information Your data is employed to:
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Provide, maintain, and improve our services
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Personalise your experience with our services
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Understand how our services are used to enhance them
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Communicate with you, including processing orders, requests, and issues
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For marketing purposes, with your consent
Legal Basis for Processing
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We process personal data under several legal bases:
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Consent: You have given clear consent for us to process your personal data for a specific purpose.
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Contract: The processing is necessary for a contract you have with us.
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Legal Obligation: Compliance with a legal obligation.
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Vital Interests: To protect someone’s life.
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Public Interest: Performance of a task in the public interest.
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Legitimate Interests: Necessary for our legitimate interests.
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Sharing and Disclosure
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We may share your information with third parties in certain circumstances, including:
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To comply with legal obligations
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To enforce our site policies
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To protect rights, property, or safety
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In the event of a business transfer
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To third-party service providers who assist in our operations, under confidentiality agreements
International Transfers
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In the course of our operations, it may become necessary to transfer your personal data to locations outside the jurisdiction of your residence. Such transfers could involve storing, processing, or accessing your data in countries other than your own, which might not have the same level of data protection laws as those in place within the European Economic Area (EEA) or the United Kingdom.
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Compliance with Legal Standards
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We are fully committed to ensuring that any international transfer of personal data is conducted in strict compliance with the General Data Protection Regulation (GDPR) and the UK Data Protection Act 2018. To this end, we take the following measures:
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Adequacy Decisions: Where possible, we transfer personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission or under the UK adequacy regulations.
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Standard Contractual Clauses: In the absence of an adequacy decision, we rely on Standard Contractual Clauses approved by the European Commission or the UK Information Commissioner's Office (ICO) as a means to ensure adequate protection for the transferred data.
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Binding Corporate Rules: For intra-group transfers, we may implement Binding Corporate Rules (BCRs) that have been authorised by data protection authorities to facilitate the safe transfer of data across our global operations.
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Additional Safeguards: Where necessary, we employ additional safeguards to protect your personal data, including encryption, anonymisation, and strict access controls.
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Your Rights and Protections Our approach to international data transfers is designed not only to comply with legal requirements but also to safeguard your rights and interests. You have the right to:
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Be informed about the international transfer of your personal data.
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Access the safeguards in place to protect your data during its transfer and processing outside your jurisdiction.
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Seek redress and enforce your rights in the event of any breach of your data protection rights.
Ongoing Monitoring and Review
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We continuously monitor the legal landscape surrounding international data transfers, particularly in light of evolving legislation and regulatory guidance. Our policies and practices are regularly reviewed and updated to reflect these changes, ensuring that we remain compliant and that your personal data is protected to the highest standard, irrespective of where it is processed globally. In conclusion, "The Mother Hot Sauce" takes its responsibility for the international transfer of personal data seriously. We are committed to ensuring that such transfers are conducted in full compliance with GDPR, the UK Data Protection Act 2018, and other relevant international data protection laws, providing you with assurance that your data is protected across borders.
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Data Security We are committed to ensuring your information is secure. We have implemented suitable physical, electronic, and managerial procedures to safeguard the information we collect.
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Your Rights Under GDPR and the UK Data Protection Act, you have rights including access to your data, rectification, erasure, restriction of processing, and data portability.
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Data Retention We retain personal data as long as necessary for the purposes outlined in this Privacy Policy, and as required by law.
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Changes to This Policy We reserve the right to update this Privacy Policy at any time. Changes are effective immediately upon posting to the website.
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Contact Information For any questions or concerns regarding this Privacy Policy, please contact us at:
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